Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will my order take to arrive?

Standard orders will be shipped within 24 hours. All international orders are shipped by air. International shipping will take 4-6 days. For products that are made to order, refer to each product listing for accurate production time for that product. You will receive a shipping email with tracking information when your order is dispatched.

What countries do you sell to?

Currently we support shipments to:

  • Australia
  • Canada
  • New Zealand
  • United Kingdom
  • United States

We are planning to expand to more countries and regions shortly.

Do I need to pay taxes or custom duties?

You may be liable to pay taxes and custom duties.

GST is included for Australian customers.

What payment methods do you accept?

We accept all major Credit Cards, PayPal and Stripe. All online payments are securely processed via PayPal or Stripe. You don’t need a PayPal or Stripe account to use a credit card.

What is your return policy?

Please choose carefully before placing your order. Our orders are shipped internationally, therefore we are unable to refund for a change of mind after the order has been shipped.

What if my order arrives damaged?

There is always the possibility of damage when shipping large, fragile items. Due to considerable protective packaging, this rarely happens. We will replace any products that arrive damaged. If items are damaged during delivery, you must contact us immediately via email within 24 hours of receiving the product and provide photos of the damage along with the packaging. We will then supply a replacement at no cost to you.

What if the product is different to what I have ordered?

Handmade products never look identical, which makes them look authentic. Products that you receive may slightly vary from product pictures. We make every effort to ensure product photos and descriptions are as accurate as possible.

However, if you do not receive a product that you have ordered, or something is missing, you must contact us immediately via email within 24 hours of receiving the product and provide photos of the product along with the packaging. We will then supply a replacement at no cost to you.

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